Our Commitment
At Faxcable, we stand behind the quality of our products and services. If something isn’t right with your order, we’ll do our best to make it right.
Returns Eligibility
You may request a return within 7 calendar days of receiving your item if:
- The item is damaged, defective, or incorrect
- The item was not as described on the website
- You received an incomplete order
To be eligible, items must be:
- In the same condition you received them
- In the original packaging with all accessories/manual
- Accompanied by a valid proof of purchase (receipt, order number)
⚠️ We do not accept returns for change-of-mind purchases, used consumables (e.g., printer ink, paper), or accidental damage caused by the customer.
How To Request a Return
- Submit a return request via our Contact Form or email us at support@faxcable.ph
- Include:
a. Order number
b. Description of the issue
c. Photo/video evidence (for damaged or incorrect items) - Wait for approval and return instructions from our team
📦 Return shipping fees may apply and are subject to approval.
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be issued via your original payment method
- Please allow 5-10 business days for processing after confirmation
If your refund is delayed or missing, please contact us at support@faxcable.ph.
